Privacy Policy
Last updated: July 10, 2026
We never see your media files.
Video Commander runs on your own machine, and any cloud or remote features use your own storage and credentials. Your media files are never uploaded to, transmitted to, or accessed by us. The information described below relates only to your account, purchase, and website usage.
1. Information We Collect
Information You Provide
We collect information you provide directly to us, such as when you create an account, subscribe to our newsletter, contact us, or use our services. This may include:
- Name and email address
- Account credentials
- Payment information (processed securely by third-party payment processors)
- Communication preferences
- Any other information you choose to provide
Information We Collect Automatically
When you use our services, we may automatically collect certain information, including:
- Usage data and analytics
- Device information (browser type, operating system)
- IP address and location data
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send you technical notices, updates, security alerts, and support messages
- Respond to your comments, questions, and customer service requests
- Communicate with you about products, services, offers, and events
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
3. Information Sharing and Disclosure
We may share your information in the following circumstances:
- With your consent
- To comply with laws, regulations, or legal requests
- To protect rights, property, or safety of Video Commander, users, or others
- With service providers who assist in our operations
- In connection with a merger, acquisition, or sale of assets
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the internet is 100% secure.
5. Data Retention
We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we will securely delete or anonymize your information.
6. Your Rights and Choices
Depending on your location, you may have the right to:
- Access your personal information
- Update or correct inaccurate information
- Delete your personal information
- Object to or restrict processing
- Data portability
- Opt-out of marketing communications
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and track information about your use of our services. You can control cookies through your browser settings, but disabling cookies may affect the functionality of our services.
8. Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it promptly.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.
11. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
privacy@video-commander.com